Crowne Plaza Kitchener-Waterloo By Ihg Hotel

All fine, but noisy hallways

Marvellous location, standard sized, new-fashioned room. Had clean climate control, multi-channel television and a mini-fridge. Location close to common areas, market and the other tower of the building which is removed from the party area.

The breakfast was delicious and sensational, we liked lots of meals. Make sure to get executive king room with fridge and microwave, the fan, for example.

Just a suitable option for a brief visit in Kitchener with excellent value. The staff allowed our hockey team to gather in the restaurant, made for a fun evening. Check for group rates if traveling with a team.

The room was updated and cosy with comfortable beds and a refrigerator, a microwave and climate control etc. The location was decent, within walking distance of Victoria Park. All the staffs were attentive and responsive.

I have stayed at the Delta Kitchener many times, the stay is always nice, the food is good and the service is excellent.

This stay was very different from my previous one a few months ago, the menu has shrunk considerably, I have to pay for parking and the complimentary breakfast is no longer available. These were some of the "perks" of staying at this hotel, which will no longer be my first choice when staying in Kitchener.

This place suits me perfectly! I enjoy the free wi-fi, 24-hour reception, and the indoor swimming pool. During my first stay, the staff helped me print my boarding pass, which I appreciated. I highly recommend it! I'll be back for xmas!

Excellent !!!!!! The hotel is well managed the comfort of the guests are top priority. I felt the staff were helpful and eager to please. The restaurant staff went around to the tables to se if all was good....KUDOS to them .....The hotel was spotless!!I will stay there again.. Dr. Bourgeois

It was with a bathtub.

I spent my Christmas at this hotel, and I must say, the location is spot on! It's right in the heart of the city, making it easy to explore nearby attractions. The complimentary breakfast was a good surprise, with a nice variety to choose from.

There were a few downsides. The room layout was a bit confusing, making it easy to get lost. I also had some issues with the bathroom— it was quite small and lacked adequate counter space. Plus, the shower didn’t function as well as expected. it was a mixed experience!

The restaurant was a pleasant surprise. I was most pleased with the quality of the food and the serving size. Service was very slow but the good food made up for all that.

My stay at the Delta Kitchener was abhorrent. The guests (over 8people) in the room next to me pounded on my door until 4am when the police finally came to remove them. No one at the front desk acknowledged my dilemma or offered to move me to another room despite my phone calls to the front desk. At the checkout time I was still charged a full rate for my room despite the conditions and obvious lack of sleep and comfort. I have meetings scheduled monthly in Kitchener and have decided that it is best to commute back and forth to Toronto rather than run the risk of a no-class, small town mentality of service. ABSOLUTELY APPAULING!!!!!!!!!!!!!! Your complaint procedure makes it cumbersome to complete and is obviously in place to ignore real issues such as the situation that I experienced. I followed their 'in-house' procedure and I have still to hear from anyone despite their promises to do so. I am running a training program in Kitchener for 50individuals and we are now looking to set them up in alternate hotel.

The bed was so comfortable I slept just like I was at home. I could adjust the temperature of my room - it was too warm. The bathtub was also luxurious.

The only frustration was trying to get the clock alarm and clock setting to work. Front desk told me that maintainance staff would need to take the back off the clock to set the time.

great access to parks and cultural spots for weekend strolls

I appreciated how close the hotel was to Victoria Park and the Kitchener-Waterloo Art Gallery were nice. The staff were also very kind and helpful throughout my visit.

my room included a flat-screen tv with satellite channels, a microwave oven and a fridge.

That the indoor pool had a large window above it so there was natural light. The staff upgraded us to a deluxe room due to the fact we were travelling with small children.